Privacy Policy – Senvix | How We Protect Your Data

Last Updated: January 15, 2026

1. Introduction

This Privacy Policy explains how Senvix ("we," "us," or "our") collects, uses, shares, and protects your personal information when you visit our website, create an account, or use our AI-powered trading platform. We've tried to write this in plain language — because nobody benefits from burying important information in legal jargon.

By accessing the Senvix platform or any of our services, you agree to the practices described in this policy. If anything here doesn't sit right with you, please reach out to us at support@senvix-tech.com before using the platform.

2. Information We Collect

Information You Provide Directly

When you create an account or interact with our platform, we may collect the following:

Full name, email address, and phone number during registration
Government-issued identification for identity verification (KYC compliance)
Financial information including payment details for deposits and withdrawals
Trading preferences and risk tolerance settings you configure
Any correspondence you send to our support team

Information Collected Automatically

When you visit our website or use the platform, certain data is gathered automatically:

IP address and approximate geographic location
Browser type, operating system, and device information
Pages visited, time spent on site, and navigation patterns
Referral source (how you found us)
Cookies and similar tracking technologies (see Section 7 below)

Information from Third Parties

In some cases, we receive information from our regulated broker partners, identity verification services, and payment processors. This is strictly limited to what's needed for compliance and service delivery.

3. How We Use Your Information

We don't collect data for the sake of collecting it. Every piece of information we gather serves a specific purpose:

Account creation and management — to set up your profile, verify your identity, and maintain your account
Platform functionality — to execute trades, process deposits and withdrawals, and deliver AI trading signals
Security and fraud prevention — to detect suspicious activity, prevent unauthorized access, and protect both you and the platform
Regulatory compliance — to meet our legal obligations under financial regulations, anti-money laundering (AML) laws, and Know Your Customer (KYC) requirements
Communication — to send you essential account updates, security alerts, and (only with your consent) promotional content
Platform improvement — to analyze usage patterns and improve the user experience, AI performance, and overall service quality

4. How We Share Your Information

Let's be clear: we do not sell your personal data. Period. We never have, and we never will. However, we do share limited information with the following parties, and only when necessary:

Regulated broker partners — who execute trades on your behalf and are bound by their own regulatory privacy obligations
Payment processors — to handle deposits, withdrawals, and currency conversions securely
Identity verification services — to comply with KYC/AML regulations
Legal authorities — only when required by law, court order, or regulatory investigation
Service providers — such as hosting, analytics, and customer support tools, all bound by strict data processing agreements

5. Data Security

We protect your information using industry-standard security measures, including:

256-bit SSL/TLS encryption for all data transmitted between your device and our servers
Two-factor authentication (2FA) for account access
Encrypted data storage with access restricted on a strict need-to-know basis
Regular security audits and penetration testing by independent firms
Segregated account structures through our regulated broker partners

No system is 100% immune to breaches — anyone who claims otherwise isn't being honest. But we take every reasonable measure to minimize risk and respond quickly to any incidents.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Access — request a copy of the personal data we hold about you
Correction — ask us to update or correct inaccurate information
Deletion — request that we delete your personal data (subject to legal retention requirements)
Portability — receive your data in a structured, commonly used format
Objection — opt out of certain types of data processing, including marketing
Withdraw consent — where processing is based on consent, you can withdraw it at any time

For users in the European Union and the United Kingdom, these rights are protected under the General Data Protection Regulation (GDPR) and the UK GDPR respectively. Canadian users are protected under the Personal Information Protection and Electronic Documents Act (PIPEDA). To exercise any of these rights, contact us at support@senvix-tech.com.

7. Cookies and Tracking

We use cookies and similar technologies to keep the platform running smoothly and to understand how people use our site. Here's what we use and why:

Essential cookies — required for basic platform functionality like login sessions and security tokens. These can't be turned off.
Analytics cookies — help us understand traffic patterns and identify areas for improvement. These are anonymized where possible.
Preference cookies — remember your settings and preferences so you don't have to reset them each visit.

We do not use advertising cookies or sell cookie data to third parties. You can manage cookie preferences through your browser settings at any time.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Once your account is closed and all legal retention periods have expired, your data is securely deleted or anonymized.

Typical retention periods include: active account data is kept for the duration of your account, financial transaction records are retained for 5-7 years as required by financial regulations, and support correspondence is kept for up to 3 years.

9. International Data Transfers

Since the Senvix platform operates globally — serving users in Canada, the UK, France, and many other countries — your data may be processed in jurisdictions outside your home country. When this happens, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission and equivalent protections for other jurisdictions.

10. Children's Privacy

The Senvix platform is not intended for anyone under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we've inadvertently collected data from someone under 18, we will delete it immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we'll notify you by email or through a prominent notice on the platform at least 30 days before the changes take effect.

12. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or how we handle your data, please get in touch:

Email: support@senvix-tech.com
Page: Contact Us

This Privacy Policy was last reviewed and updated on January 15, 2026. It applies to all users of the Senvix website and trading platform worldwide.